SHASHIDHAR KINI K; DR. MANJAIAH D.H. Role of CRM E-Business in Knowledge Economy. Indian Journal of Commerce and Management Studies, [S. l.], v. 2, n. 2, p. 154–166, 2011. Disponível em: https://www.ijcms.in/index.php/ijcms/article/view/93. Acesso em: 13 aug. 2025.