H.PREMRAJ; DR. N.SANKARALINGAM. Customer Satisfaction in Indian Retail Banking – A Study with Reference to Chennai. Indian Journal of Commerce and Management Studies, [S. l.], v. 3, n. 1, p. 38–41, 2022. Disponível em: https://www.ijcms.in/index.php/ijcms/article/view/558. Acesso em: 16 aug. 2025.