DR. MARKANDAY AHUJA; DR. SEEMA MAHLAWAT; DR. RANA ZEHRA MASOOD. Study Of Service Quality Management With Servqual Model: An Empirical Study of Govt/Ngo’s Eye Hospitals in Haryana. Indian Journal of Commerce and Management Studies, [S. l.], v. 2, n. 2, p. 310–320, 2011. Disponível em: https://www.ijcms.in/index.php/ijcms/article/view/135. Acesso em: 13 aug. 2025.