Role of the State in Consumer Protection
Keywords:
Role of the state, perceived risk, consumer behavior, state liberalization of economic policy, profit motive, consumer’s interest, consumer rights, security of consumer protection, website security, availability of consumer care centre, factors analysisAbstract
Consumer protection has become a serious issue with the liberalization of Economic policies in India. The liberalization has opened the flood grades for the entry of big players from the world over into the country. The profit motive has surfaced as a major motive, leading to jettisoning the much avowed objective of giving prime importance to consumers interest. In the wake of such a situation, the issue would be who should take the responsibility of protecting the consumers. Should the protection of consumers be left to consumers only or to their organizations? In the realm of the consumer protection, what should be the role of the state? Should the protection of consumers be left to consumers only or to their organizations? In the realm of the consumer protection, what should be the role of the state? Should the state adopt a passive approach or reactive role or proactive role? The analysis of the data reveals that much more is required to be done by state governments.
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