Exploration of factors that affect the desire of citizens to adopt e-government services: An empirically study on Bangladesh


  • Masud Rana PhD Scholar, Administrative Management, College of Public Administration, Huazhong University of Science and Technology, Wuhan, Hubei 430074, China
  • Gazi Md. Shakhawat Hossain School of Management, Huazhong University of Science and Technology, Wuhan, Hubei 430074, China
  • Maruf Hasan PhD Scholar, Administrative Management, College of Public Administration, Huazhong University of Science and Technology, Wuhan, Hubei 430074, China


Adoption, Bangladesh, e-government, underdeveloped countries, UTAUT model


Purpose: This study aims to look at the factors that impact citizen’s intentions to adopt e-government services in public
sectors through the unified theory of acceptance and use of technology (UTAUT). Methodology: Recently, evolved
organized poll is utilized exactly in this proposed research model. The sample size is 310 Bangladesh citizens. The
questionnaire has been altogether inspected to comprehend the unwavering quality and the legitimacy while dissecting
the information structural equation modeling method and AMOS apparatuses have been used. Findings: Performance
expectancy, social influence, facilitating conditions, website quality, and internet experience (IE) fundamentally
influenced conduct behavioral intent were the general outcomes that take up e-government services. Nevertheless,
the standard of behavior does not rely on effort expectancy (p-estimate evaluated > 0.05). Implications: Policymakers and decision-makers used the result of this study for the advancement of a better intellectuality of citizens’
needs. Furthermore, this study emolument was useful to enhance a lot of website designers should pay online users of
e-government services more concentration to furthermore. Once more, the result of this study will deliver great worth
recommendations through e-government to develop the regulation of ecumenical services. Originality/Value: To
exploring the adoption of the e-government services, this paper is exhausting the UTAUT model. Like the anterior
study, this research drives the signification of certain aspects that require to be deemed; meanwhile, the aim stands to
e-government services reception in underdeveloped countries, more specifically in Bangladesh. Finally, adding a new
construct by the authors contributed to the existing literature, which refers to website quality and IE.


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How to Cite

Masud Rana, Gazi Md. Shakhawat Hossain, & Maruf Hasan. (2021). Exploration of factors that affect the desire of citizens to adopt e-government services: An empirically study on Bangladesh. Indian Journal of Commerce and Management Studies, 11(3), 30–44. Retrieved from https://www.ijcms.in/index.php/ijcms/article/view/41